Our cutting-edge printing technologies enable marketers to deliver highly personalized 1:1 communications. As one of the largest direct mailers in the country, we mail over 1 billion pieces annually. With innovative equipment and a half-century of experience, our clients benefit from the most effective solutions in the industry, ensuring that direct mail pieces are produced and delivered seamlessly.

We understand that print competition is fierce and the average piece has little opportunity to grab a customer’s attention. Despite these inherent challenges, our direct mail solutions can be constructed with predictive insights to break through the clutter and help drive conversion.

8 sec.

In eight short seconds, your recipients decide whether to toss or keep a piece of mail.

Creative Services + Format Engineering

Good design for direct mail is about more than just aesthetics — it’s about enhancing the interactive experience. Our approach? Precision Dialogue combines strong visual design with engaging formats. We have a team of dedicated format engineers who work with more than 200 standard formats, both traditional and dimensional. Direct mail design concepts can be evaluated across 12 key dimensions:

We recommended formats that are production-friendly and conform to USPS guidelines for automated processing and postage discounts. Additionally, Precision Dialogue format engineers provide white and full-color mock-ups, with native template files.

We strike a balance between creativity and cost, to support the optimal direct mail spend and maximize conversion rate.


Case Study: General Motors

Driven by their passion to earn customers for life, General Motors sought to convert handraisers for one of their popular brands, Chevrolet. As they gathered information from multiple touchpoints — auto shows, test drive events, concerts and sporting events, etc. — they were faced with the challenge of delivering timely, relevant information based on numerous factors: request date, source of request and test-drive qualifications.

GM Direct Mail

Variable Printing + Finishing Services

Highly personalized direct mail lifts response, increases repeat orders and significantly impacts average order size. As an opportunity to personally connect, variable printing helps deliver the right message, with the right offer, at the right time.

We pair our dynamic print capabilities with sophisticated Digital Asset Management (DAM) technology. Through taxonomy creation and metadata models, DAMs allow organizations to efficiently catalog and access content for use across marketing channels, including direct mail. Leveraging the DAM enables our clients to store and catalog an unlimited amount of variable content for direct and digital initiatives, exponentially increasing the degree of personalization in print. Dynamic content can include: names, logos, photos, offers, copy, charts, graphs, legal disclaimers and more.

Variable printing

While we take great pride in our in-house equipment, we know that our true differentiation lies not in the machines themselves, but in the solutions we create with them.

Our capabilities include, but are not limited to:

Our in-house printing capabilities are among the best in the industry. We match every print solution to a machine sequence that yields automated production and quick turnaround.


Engaging Featured Formats

Get an inside look at the benefits of five popular format designs, engineered by Precision Dialogue to drive engagement and increase conversion. Our featured formats help you deliver on three fronts:

  1. Enhance the user experience.
  2. Boost your direct mail response rate.
  3. Add a measurable offline component to digital marketing efforts.

Direct Mail

With an on-site unit of the United States Postal Service (USPS), both print and finishing integrity are monitored directly by the post office. Mail leaves our facility and is directed to the proper partner or postal entry facility to ensure fast, efficient delivery to all recipients.

Our in-house National Change of Address (NCOA) processing allows mailing lists to be updated quickly, with a high level of accuracy. We also leverage Intelligent Mail barcodes (IMb) to track receipt and can even link IP address data to help synchronize delivery of direct and digital communications.

Grounded in Quality

Located in Chicago, our nine-acre printing campus hosts over 300,000 square feet of production equipment and inventory. Quality is built into every piece we print. It’s intuitive to our associates, inherent in our process, and central to every operating procedure and inspection.

Our stock is meticulously barcoded, inventoried, and tracked to ensure accuracy and avoid delays. With an extensive focus on quality, our clients benefit from continuous improvement and efficiency gains.

Environmental Stewardship

Precision Dialogue is committed to responsible environmental performance. We proactively participate in environment-friendly programs and initiatives that have a demonstrated impact. The company’s dedication to conducting business in a manner that is sensitive to the environment is evidenced by:

Precision Dialogue has received Chain of Custody (CoC) Certification from the Forest Stewardship Council (FSC) and Sustainable Forest Initiative (SFI) and Programme for the Endorsement of Forest Certification (PEFC). View our Sustainability Policy.

The FSC, SFI and PEFC are independent, worldwide organizations that focus their efforts on finding viable solutions that promote responsible stewardship of the world’s forests. All organizations have Chain of Custody (CoC) programs which track and record the possession and transfer of wood from the forest of origin, through the various stages of production, to the end user.

Products carrying the FSC, SFI or PEFC label assure consumers that they come from forests that are managed to meet the social, economic and ecological needs of present and future generations. Certified paper is available for any printing work upon request.

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