Mapping the Road to Customer (and Organizational) Bliss
Precision Dialogue works with clients to facilitate the development of customer journey maps. A customer journey map is an archetype of a customer’s 360 degree experience with a product, service or company. It visually illustrates an individual customer’s needs, the series of interactions that are necessary to fulfill those needs, and the resulting emotional states a customer experiences throughout the process. Click on the button below to continue to our blog to learn more on customer journey maps.