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“In the words of one client reference, this … independent ‘gets it right every time.’ We believe it. … And its customer engagement services — including strategy consulting, journey map development, creative services, program execution, and emotional response measurement — lead this evaluation.”

The Forrester Wave™: Customer Insights Services Providers, Q4 2015.
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ABOUT US

The Lucy in Your Life

Be relevant to your customers, right now.

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PERSPECTIVE PAPER

Email KPI Advice

Move from elementary to actionable.

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Our services are built within a framework of three core elements:

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Information

Information

Understanding the customer requires gathering data about individuals and the world around them.
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Insights

Insights

Generating accurate, relevant messaging requires a deep understanding of each customer.
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Interactions

Interactions

Customers expect personalized, consistent and timely communications across all channels.
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Our work extends through a large network of industry-leading brands:

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